Abstract

Since the coming into force of the General Law on Administrative Procedure (Law No. 241 of 1990), the legislator's attention has turned, more or less effectively, to the implementation of tools aimed at improving the dialogue between citizens and public offices. The introduction of ICT in ordinary administrative activity, which is the result of a rather new option of national legislators, pursues this need. The advent of ICT, i.e. the technologies that provide access to information through telecommunications, marks, with regard to administrative activity, the transition from a mere computerization aimed at the internal management of data and procedures, to the possibility to exchange information and to realize a constructive interactive digital dialogue among public administrations and between them and private citizens. In this sense, it is significant that the Digital Administration Code (Law by Decree No. 82 of 2005) gives citizens and enterprises a 'right' to request and obtain from public offices the use of information and communication technologies. Outlining the essentials of digital legal tools, the paper highlights some of the problems that hinder the full unfolding of the computerization of public administration process and the achievement of the goal of simplification of administrative action.