Abstract

Social media relations between citizens and PA are redefining the communication attitudes in public sector. According to scholars, it seems possible to speak of a «mature» e-gov model when social channels provide forms of interaction with citizens; on the contrary, the merely informative use of them is assimilated to «immature» e-gov models. In the present contribution, born from a monitoring action on some Tuscan municipalities, we investigate whether the informative use of Fb is an initial stage or if there is not an alternative interpretation that emphasizes the role of information.