Abstract

The text highlights what, to date, can be considered the greatest difficulty in making public service action transparent: the evaluation of its performance results. This orientation has been adopted by several reforms in Italy from 1990 until now, but has not been fully implemented yet. The text recalls this process, from legitimacy and administrative controls to the performance evaluation of results – a dimension accepted only in the context of individuals, employees and managers. The analysis of this experience shows that, without a verification of administrative organisational results, the individual evaluation – in particular for managers – encounters serious limits in terms of non-compliance with the applicable legislation or of dispersion in relation to the solutions adopted