Abstract

The contribution underlines how the expectations of reform of management in Italian public employment have not been fulfilled. The agreement to empower management roles, to increase efficiency and quality of the services on one side, and to develop quality of work and collective bargaining on the other, did not work properly. The reason can be found in the way of implementing such a policy. National and local collective negotiation becomes in fact the only channel to improve such a wide range of objectives. Such a way improves antagonism and conflict without paying attention to the development of new forms of organisation, the quality of human resource and a better way of managing people. Better management and the increase of the quality of work and negotiation need a positive sum approach. Public services can be the area in which after the realization of an Employee Statute ("Statuto dei Lavoratori") it is possible to fulfil a Work Statute ("Statuto del lavoro") were new management, efficiency and efficacy and quality of work can be reached in a frame of employer and union participation.