The essay analyses government bill no. 1281 (14th Legislature) - whose precedents are the "Cerulli Irelli" bill no. 6844 and the "Rutelli" bill no. 4988 (13th Legislature) - which modifies and supplements law no. 241 of 1990 intended to establish a set of rights for citizens "vis-à-vis" the public administration. The aim of the government's initiative is to create a more equal relationship between the citizen and the public administration and to reduce litigation. The author examines various issues: general ones concerning approach and method (particularly in relation to regional legislative powers); reformulation of the general principles of administrative activity; the relationship between rules of substantive law and those of procedural law and their coherence with the overall intent of the project; the rules on the invalidity of provisions; the delivery of services and rights of access to them.