Abstract

The paper analyses the results of the first survey carried out at INAPP on smart working during the Covid-19 pandemic emergency. The survey was carried out among INAPP employees in the spring of 2021 with the aim of detecting potentialities, critical issues, and lessons learnt during the first pandemic emergency period, and was structured according to some areas of analysis that characterise the enabling conditions of smart working: occupational health and quality of working life, and organisational and digital health. The results are positive and encouraging: INAPP employees successfully managed and appreciated greater flexibility and autonomy in their work, benefitted from a reduction in commuting time, and improved the levels of work-life balance. However, the risks associated with the porosity of the boundaries between work and family life, as well as those associated with social and professional isolation, deserve adequate attention